Terms of Service

Last updated: October 4, 2026 · Version: 2026-10-v1

These Terms of Service ("Terms") govern your use of bonemarketing.net (the "Site") and the Bone Marketing client portal, admin tools, and related features (the "Platform"). They're operated by Bone Marketing LLC, an Arizona limited liability company ("Bone Marketing," "we," "us"). By using the Site or Platform you agree to these Terms. If you use them for a business, you agree on its behalf and confirm you're authorized to do so.

If your business has accepted our Client Agreement, that agreement governs our services and fees, and it controls where it conflicts with these Terms.

If you're a customer of a business that uses our Platform (for example, you received a quote, an invoice, or a text from your contractor), see Section 10.

1. Who can use the Site and Platform

• You must be at least 18 and able to form a binding contract.
• Platform accounts are for our clients and the team members they invite.
• We may refuse or end access for anyone who breaks these Terms.

2. Accounts and security

• Keep it private. Keep your login private. You're responsible for activity under your account.
• Keep it accurate. Use accurate information and keep it current.
• Manage your team. Account owners control who's on their team and what each person can do. Remove people who no longer work with you.
• Two-factor login. We may require it for some roles. Bone Marketing staff always use it.
• Report misuse. Tell us right away at admin@bonemarketing.net if you think your account was used without permission.

3. Connected accounts and integrations

The Platform can connect to services you use, such as Google (Search Console, Analytics, Business Profile, Ads), Meta, Stripe, and phone and messaging providers. When you connect one:

• you authorize us to access the data that service makes available, only to provide the Platform and our services;
• that service's own terms still govern your use of it, and we don't control third-party services or how available or accurate they are; and
• you can disconnect at any time in the Platform or in the other service. Disconnecting stops future syncing. To delete data we already stored, see our Privacy Policy.

4. Your data

• You own it. You own the data you and your business put into or connect to the Platform.
• Our permission to use it. You give us permission to host, process, back up, and display it to run the Platform and provide our services, as described in our Privacy Policy and Client Agreement.
• Export. You can export your contacts, leads, quotes, invoices, and reports from Settings.
• No selling. We don't sell your data or your customers' data.

5. Texting, calls, and email through the Platform

• Messages you send through the Platform go out in your business's name. You're responsible for having the consent the law requires, honoring opt-outs, and following the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier (A2P 10DLC) rules, and our messaging provider's policies.
• Approval first. Automated messages go live only after their wording is approved.
• Opt-outs are automatic. Contacts who reply STOP or a similar word are blocked automatically.
• Recordings. Calls may be recorded only where you've enabled it and the required notice is played.

6. Payments through the Platform

• Clients who accept online payments from their customers do so through Stripe, under the Stripe Connected Account Agreement and Stripe Terms of Service (see Schedule D of the Client Agreement).
• Money your customers pay goes to your Stripe account, not to Bone Marketing.
• You're responsible for your prices, taxes, refunds, and disputes.

7. Acceptable use

You agree not to:

• use the Site or Platform for anything illegal, fraudulent, deceptive, or harassing;
• send spam, text people without consent, or upload purchased, rented, or scraped lists for messaging;
• post or request fake reviews, offer incentives for reviews, or filter review requests so only happy customers get them;
• upload content you don't have rights to, or content that is defamatory, obscene, hateful, or infringing;
• try to access another business's data, probe or break our security, or get around access controls;
• reverse engineer, scrape, overload, or interfere with the Platform, or use bots against it except through features we provide;
• use the Platform to collect payment for anything illegal, or for goods or services you don't actually provide; or
• resell or sublicense the Platform without our written permission.

8. Our intellectual property

• The Site, Platform, software, designs, templates, text, and branding belong to Bone Marketing or its licensors.
• We give you a limited, non-exclusive, non-transferable right to use the Platform while your account is active and in good standing.
• We may use feedback you give us to improve our products, without obligation.

9. Fees

Plan fees, billing, cancellation, refunds, and guarantees are covered by the Client Agreement and your Order. If payment is past due, Platform automations may be paused. You can still export your data.

10. Customers of our clients

If a business you hired uses our Platform to send you a quote, an invoice, a text, or a review request:

• Who you're dealing with. Your agreement for the work is with that business, not with Bone Marketing. Questions about the work, prices, refunds, or warranties go to that business.
• Payments. These are processed by Stripe and paid to that business. Stripe's terms and privacy policy apply to payment details. We never see your full card number.
• Approving a quote. Typing your name and tapping "Approve" on a quote is your electronic signature accepting that business's quote.
• Stopping texts. Reply STOP to stop texts from that business, or HELP for its contact details. Our SMS Terms explain more.

11. Availability and changes

We work to keep the Platform available and accurate. Data from third-party platforms can be delayed, incomplete, or revised by those platforms. Projections in the Platform are estimates, not guarantees. We may change, add, or remove features. If a change materially reduces what a paid plan includes, we'll give notice first.

12. Disclaimers

THE SITE AND PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Results and case studies on the Site describe past outcomes for specific clients and are not promises of future results.

13. Limitation of liability

TO THE EXTENT THE LAW ALLOWS, BONE MARKETING WON'T BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY ARISING FROM THE SITE OR PLATFORM WON'T EXCEED THE GREATER OF (A) WHAT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM AND (B) $100. If you're a client, the Client Agreement's liability terms apply instead.

14. Indemnity

You'll defend and indemnify Bone Marketing against third-party claims arising from your content, your messages to your contacts, your products or services, your use of payments, or your violation of these Terms or the law.

15. Suspension and termination

We may suspend or end access if you violate these Terms, if the law requires it, or to protect the Platform, other users, or the public. Where it's reasonable, we'll give notice and a chance to fix the problem. You can stop using the Platform at any time.

16. Disputes: arbitration

Disputes with clients are resolved under the arbitration terms in the Client Agreement (Section 11).

For anyone else who uses the Site or Platform:

• Talk first. Email us first and give us 30 days to try to resolve the issue.
• Arbitration. Disputes not resolved that way go to binding individual arbitration administered by the American Arbitration Association under its applicable rules, held in Arizona or by video. Either party may use small claims court instead if the claim qualifies.
• No class actions. Neither party may bring a class or representative action.
• Governing law. Arizona law and the Federal Arbitration Act govern.

17. Changes to these Terms

We may update these Terms. We'll post the new version with its date. For material changes, we'll notify account owners by email or in the Platform at least 14 days before they take effect. Continuing to use the Site or Platform after that means you accept the change.

18. Contact

Bone Marketing LLC · Mailing address available on request: admin@bonemarketing.net · admin@bonemarketing.net · (928) 699-0028